LUSA DESIGN (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, make a purchase, subscribe to our marketing communications, or otherwise interact with our services.

Our website is operated in connection with Shenzhen Lifengda Zhanmao Technology Co., Ltd. By accessing or using our website, you acknowledge that you have read this Privacy Policy. Where consent is required by applicable law, we will obtain your consent before processing your personal information for the relevant purpose.

1. INFORMATION WE COLLECT

We may collect the following categories of information, depending on how you interact with our website.

1.1 Personal Information You Provide

When you place an order, create an account, contact us, or subscribe to our communications, we may collect:

Contact information: Your name, email address, telephone number, billing address, and shipping address.
Order information: Products purchased, order details, transaction records, and delivery information.
Customer service information: Messages, inquiries, feedback, and other information you provide when communicating with us.
Account information: Login credentials and account preferences, where account registration is available.
Marketing preferences: Your email or SMS subscription status and communication preferences.
Other information: Any additional information you voluntarily submit through forms or other website features.

Please do not send us sensitive personal information unless it is necessary and requested for a legitimate purpose.

1.2 Payment Information

When you make a purchase, payment information may be collected and processed by our payment service providers. Depending on the payment method, this may include payment card details, billing information, and transaction identifiers.

We generally receive transaction confirmations and related payment information rather than storing complete payment card numbers or security codes on our own systems. The handling of payment information is also subject to the applicable payment provider’s privacy policy.

1.3 Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

IP address and approximate location derived from your IP address.
Browser type, device type, operating system, and language preferences.
Pages viewed, products viewed, links clicked, and referring websites.
Time spent on pages, browsing activity, and interactions with website features.
Shopping cart activity, conversion events, and website performance information.
Cookie identifiers and other online identifiers.

The information collected depends on your browser settings, device, consent choices, and the technologies enabled on our website.

2. COOKIES AND SIMILAR TECHNOLOGIES

We use cookies and similar technologies, such as pixels, tags, and scripts, to operate and improve our website.

These technologies may serve the following purposes:

Essential functions: Support shopping cart functionality, checkout, security, and other core website features.
Preferences: Remember settings and preferences to improve your browsing experience.
Analytics: Understand how visitors use our website and measure website performance.
Advertising: Measure advertising effectiveness, understand product interest, and support advertising or remarketing activities where permitted.

You can manage cookies through your browser settings and, where available, our website’s cookie preference tool. Blocking certain cookies may affect the functionality of some website features.

Where required by applicable law, we will request consent before placing or using non-essential cookies and similar technologies.

3. GOOGLE ANALYTICS AND WEBSITE ANALYTICS

We use Google Analytics to help us understand how visitors interact with our website and to evaluate website performance.

Google Analytics may collect information such as device and browser information, pages visited, interactions, approximate geographic information, and other usage data through cookies or similar technologies.

We use this information to analyze traffic, understand customer behavior, improve our website, and make our products and services more useful to visitors.

Google may process information in accordance with its own privacy terms and policies.

For more information about how Google handles information, please visit:

https://policies.google.com/privacy

You may also review Google’s available browser opt-out options:

https://tools.google.com/dlpage/gaoptout

The availability and effectiveness of these options may depend on your browser, device, and the analytics configuration in use.

4. ADVERTISING PIXELS AND TRACKING TECHNOLOGIES

We use advertising pixels and similar tracking technologies to measure advertising performance and better understand how visitors interact with our website after viewing or clicking an advertisement.

Depending on the advertising platforms configured on our website, these technologies may help us:

Measure visits, purchases, and other conversion events.
Understand which advertisements and campaigns are effective.
Evaluate interest in products and website content.
Deliver or measure relevant advertisements.
Support remarketing or audience-building activities where permitted.

These technologies may collect or receive information such as online identifiers, device and browser information, IP address, pages visited, product interactions, and conversion events.

Advertising platforms may use information collected through these technologies in accordance with their own privacy policies. The information they receive and their subsequent use of it depend on the specific platform and its configuration.

Where required by law, we will obtain consent before enabling non-essential advertising tracking technologies.

You can manage certain advertising preferences through the relevant advertising platform, your device settings, or our available cookie preference tools.

5. HOW WE USE YOUR INFORMATION

We may use personal information for the following purposes:

5.1 Order Processing and Fulfillment

Process and confirm your purchases.
Arrange payment processing, shipping, and delivery.
Send order confirmations, shipping updates, and other transactional communications.
Handle returns, refunds, exchanges, and warranty requests.

5.2 Customer Service

Respond to questions and customer support requests.
Investigate and resolve order or product issues.
Provide product-related information and after-sales support.

5.3 Website Operation and Improvement

Maintain and improve website functionality.
Understand browsing behavior and customer preferences.
Diagnose technical problems and monitor website performance.
Improve product descriptions, shopping experiences, and website content.

5.4 Marketing and Advertising

Send promotional emails or SMS messages where permitted and, when required, with your consent.
Inform you about new products, special offers, and promotions.
Measure marketing campaign performance.
Personalize advertising or support remarketing activities where permitted by applicable law.

5.5 Security and Legal Compliance

Detect, investigate, and prevent fraud, abuse, unauthorized activity, and security incidents.
Protect our rights, property, customers, and website.
Comply with applicable legal obligations and respond to lawful requests.

6. HOW WE SHARE YOUR INFORMATION

We do not disclose personal information indiscriminately. We may share information with the following categories of recipients when necessary for the purposes described in this Privacy Policy.

6.1 Service Providers

We may share relevant information with third-party service providers that help us operate our business, including:

Website hosting and e-commerce service providers.
Payment processors.
Shipping, logistics, and fulfillment providers.
Customer support and communication service providers.
Email and SMS marketing service providers.
Website analytics and performance service providers.
Advertising and measurement platforms.

These providers may process information on our behalf or for their own purposes as described in their applicable privacy policies and contractual arrangements.

6.2 Advertising and Analytics Partners

We may allow analytics and advertising partners to collect information through cookies, pixels, and similar technologies.

Depending on applicable law, the technologies used, and the relevant platform settings, this activity may constitute sharing or targeted advertising under certain privacy laws. Where required, we will provide appropriate notice and obtain consent or honor applicable opt-out requests.

6.3 Legal and Safety Reasons

We may disclose information when reasonably necessary to comply with applicable law, respond to lawful legal processes, protect our rights, investigate suspected fraud, or protect the safety of our customers and others.

6.4 Business Transfers

If our business or assets are involved in a merger, acquisition, restructuring, financing, or sale, personal information may be transferred as part of that transaction, subject to applicable legal requirements.

6.5 With Your Direction or Consent

We may disclose information for other purposes when you direct us to do so or when you have provided the required consent.

We do not sell personal information in exchange for money. However, certain advertising or tracking activities may be treated as “selling,” “sharing,” or targeted advertising under some privacy laws, even when no money changes hands. Where applicable, you may have the right to opt out of these activities.

7. EMAIL MARKETING

If you subscribe to our email marketing communications, we may use your email address to send promotional messages, product updates, special offers, and other marketing content.

We may use email marketing service providers to deliver these messages and, where configured, measure campaign performance, such as email delivery, opens, and link clicks.

You can unsubscribe from promotional emails at any time by clicking the unsubscribe link included in the email or by contacting us at service@lusafilm.com.

Unsubscribing from marketing emails will not prevent us from sending necessary transactional or service-related messages, such as order confirmations, shipping notifications, or important information about a purchase.

We will process your marketing preferences in accordance with applicable law.

8. SMS MARKETING AND TEXT MESSAGE CONSENT

If you choose to subscribe to our SMS marketing program, we may send you promotional text messages, special offers, product updates, and other marketing communications, subject to your consent and applicable law.

Message frequency may vary. Message and data rates may apply depending on your mobile carrier and service plan.

8.1 Consent

SMS marketing messages will be sent only where we have obtained the consent required by applicable law. Consent to receive marketing text messages is not a condition of purchasing products from us.

We may use an SMS service provider to manage subscriptions, deliver messages, and process opt-out requests.

8.2 Opting Out

You can opt out of SMS marketing at any time by replying STOP to a marketing text message, where supported, or by following any other unsubscribe instructions provided in the message.

For assistance, you may contact us at service@lusafilm.com.

After processing your opt-out request, we will stop sending marketing text messages to the extent required by applicable law. You may receive a final confirmation message where permitted or required.

8.3 SMS Data and Privacy

We do not sell your mobile number or SMS marketing consent information to third parties for their own independent marketing purposes.

We may share relevant information with service providers that help us operate our SMS program, such as messaging platforms and technical service providers, as necessary to deliver messages and manage subscriptions.

SMS consent records and related information will be handled in accordance with this Privacy Policy and applicable law.

9. YOUR PRIVACY RIGHTS AND CHOICES

Depending on your place of residence and applicable law, you may have some or all of the following rights regarding your personal information:

Right to access: Request information about the personal information we hold about you.
Right to correction: Request that inaccurate or incomplete information be corrected.
Right to deletion: Request the deletion of personal information, subject to applicable legal exceptions.
Right to data portability: Request a copy of certain personal information in a portable format, where applicable.
Right to withdraw consent: Withdraw consent where our processing is based on consent.
Right to opt out: Opt out of certain targeted advertising, sharing, or other processing activities where applicable law provides this right.
Right to limit certain processing: Request restrictions on certain uses of sensitive personal information or other processing where applicable law provides this right.
Right to appeal: Where applicable, request a review of a decision concerning your privacy rights.
Right to non-discrimination: Exercise applicable privacy rights without unlawful discrimination.

9.1 How to Submit a Privacy Request

To submit a request, please contact us using the details in the “Contact Us” section below. Please describe your request and provide enough information for us to identify the relevant records.

We may need to verify your identity before responding. If an authorized agent submits a request on your behalf, we may request proof of authorization and, where permitted, verification of your identity.

We will respond within the time required by applicable law. Some requests may be limited or denied where a legal exception applies.

9.2 Advertising and Cookie Choices

You may manage certain tracking preferences through your browser settings, available cookie preference tools, advertising platform settings, or applicable opt-out mechanisms.

Where required by applicable law, we will honor valid requests to opt out of the sale or sharing of personal information or targeted advertising.

9.3 Marketing Preferences

You may unsubscribe from promotional emails using the unsubscribe link in the message. You may opt out of SMS marketing by replying STOP where supported or following the instructions in the message.

These choices do not necessarily stop transactional communications related to your orders or account.

10. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfillment, customer service, business operations, dispute resolution, security, and compliance with legal obligations.

Retention periods may vary depending on the type of information, the purpose for which it was collected, applicable legal requirements, and whether the information is needed to establish or defend legal claims.

When personal information is no longer required, we will take reasonable steps to delete it, anonymize it, or otherwise handle it in accordance with applicable law.

11. DATA SECURITY

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, and misuse.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security.

You are responsible for maintaining the security of any account credentials you use to access our website and for notifying us if you suspect unauthorized use of your account.

12. CHILDREN'S PRIVACY

Our website is not intended for children who are below the age at which they can independently consent to the processing of personal information under applicable law.

We do not knowingly collect personal information from children in violation of applicable legal requirements. If we learn that we have collected personal information from a child without the required consent or legal basis, we will take appropriate steps to delete the information or otherwise address the issue as required by law.

If you believe a child has provided personal information to us improperly, please contact us at service@lusafilm.com.

13. INTERNATIONAL DATA TRANSFERS

LUSA DESIGN operates in connection with a company located in China, and some of our service providers may operate in other countries or regions.

As a result, your personal information may be transferred to, stored in, or processed in countries or regions that may have different data protection laws from those in your place of residence.

Where required by applicable law, we will take appropriate measures to ensure that international transfers of personal information are conducted lawfully and that appropriate safeguards are in place.

14. THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to third-party websites, payment services, social media platforms, or other external services.

These third parties may collect and process information under their own privacy policies and terms. We do not control the privacy practices of independent third parties, and we encourage you to review their policies before providing personal information.

Our inclusion of a link does not necessarily mean that we endorse the third party or its privacy practices.

15. DO NOT TRACK SIGNALS

Some browsers offer a “Do Not Track” setting. Because there is no universally accepted standard for responding to these signals, our website may not respond to all Do Not Track signals.

Where applicable law requires us to recognize a browser-based privacy signal or another valid opt-out preference signal, we will process it in accordance with the relevant legal requirements and our technical capabilities.

16. UNITED STATES STATE PRIVACY RIGHTS

Residents of certain U.S. states may have additional rights under applicable state privacy laws, including rights to access, correct, delete, or obtain a copy of personal information and to opt out of certain processing activities.

Depending on the law that applies to you, these rights may cover targeted advertising, the sale or sharing of personal information, and certain uses of sensitive personal information.

To exercise an applicable right, please contact us using the information in the “Contact Us” section. We may take reasonable steps to verify your request and will respond in accordance with applicable law.

If we deny a request and applicable law provides a right to appeal, you may contact us again and clearly state that you wish to appeal the decision.

Nothing in this Privacy Policy is intended to limit any privacy rights that cannot lawfully be restricted.

17. EUROPEAN ECONOMIC AREA, UNITED KINGDOM, AND OTHER REGIONS

If you are located in a jurisdiction that provides additional data protection rights, such as the European Economic Area or the United Kingdom, you may have rights under applicable data protection law.

Depending on the circumstances, these rights may include access, correction, deletion, restriction of processing, data portability, objection to certain processing, and withdrawal of consent.

Where required by law, we will identify an appropriate legal basis for processing personal information. Depending on the purpose, this may include performing a contract, complying with a legal obligation, pursuing legitimate interests, or obtaining your consent.

You may also have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

Please contact us if you wish to exercise your rights or ask questions about how we process your information.

18. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, service providers, technologies, or applicable legal requirements.

When we make changes, we will publish the updated version on this page and revise the effective date where appropriate. If applicable law requires additional notice or consent for a material change, we will take the required steps.

We encourage you to review this page periodically to stay informed about how we protect personal information.

19. CONTACT US

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or need assistance with a privacy-related matter, please contact us using the following information.

Brand Name: LUSA DESIGN

Company Name: Shenzhen Lifengda Zhanmao Technology Co., Ltd.

Email: service@lusafilm.com

Phone: 0755-84594865

Contact Form: https://lusafilm.com/pages/contact-customer-success-team

Company Address:

17th Floor, Tower A, Building 3, Huaqiang Creative Industrial Park, Guangming Subdistrict, Guangming District, Shenzhen, Guangdong, China.

We will review your inquiry and respond within a reasonable period or within the timeframe required by applicable law.

Thank you for visiting LUSA DESIGN. We value your trust and are committed to handling your personal information responsibly.

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