Shipping Policy

Shipping Policy

At lusa design, we focus on optical screen protection solutions. We know you want to experience the clarity of your new AR or privacy screen protector as soon as possible, whether you're in North America or Europe. That's why we've built a simple, reliable shipping process.

1. Order Processing Time

• All orders are processed within 1-2 business days (Monday to Friday, excluding major holidays).

• During peak seasons (e.g., Black Friday, holiday sales), processing may take 3-4 business days.

• Before your order leaves our facility, each screen protector is inspected under our Quality & Testing standards to ensure it's free of dust, scratches, and optical defects.

2. Shipping Rates & Delivery Time

We offer transparent shipping rates for our customers in North America and Europe.

Note: Delivery times are estimates based on carrier data and start from the date of shipment. Customs clearance may occasionally cause delays beyond our control.

3. Protective Packaging

Your screen protector will be shipped in a reinforced rigid paper tube or padded rigid envelope. This packaging is designed to prevent bending, crushing, or warping during transit — because a bent screen protector can never deliver the optical clarity and comfort we engineer for.

4. Tracking Your Order

• Every order comes with a tracking number. You will receive it via email as soon as your order ships.

• You can also track your order directly on our website using the "Track My Order" page in the footer.

• Please allow up to 24 hours for the tracking information to update after you receive the confirmation email.

5. Incorrect or Undeliverable Addresses

• Please double-check your shipping address at checkout. We are not responsible for orders lost or delayed due to an incorrect or incomplete address.

• If a package is returned to us as undeliverable (e.g., wrong address, unclaimed), we will contact you. You may choose:

  • Pay for reshipment (standard shipping fee applies).

  • Receive a refund for the product cost only (original shipping fees are non-refundable).

7. Lost or Damaged in Transit

We take our Quality & Testing seriously, but we understand that accidents can happen in the mail.

For visible damage to the package or product (e.g., crushed tube, broken screen protector):

• Please do not discard the original packaging or the damaged product.

• Take clear photos of:

  • The damaged outer packaging

  • The condition of the screen protector

• Contact us within 48 hours of delivery at support@lusafilm.com with your order number and the photos.

For lost packages:

• If your tracking shows "delivered" but you haven't received the package, please wait 2 business days (sometimes carriers mark early).

• After that, contact your local post office or carrier first.

• If they confirm it's lost, reach out to us and we will help resolve the issue.

We will either send a free replacement or issue a full refund for confirmed damaged or lost items.

8. Questions? We're Here to Help.

Our team is focused on providing clear views and clear answers.

• Email: support@lusafilm.com

• Response Time: Within 24 hours on business days.